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Isaías, P., Pífano, S. & Miranda, P. (2012). WEB 2.0: Harnessing Democracy's Potential. In Downey, E. and Jones, M. A. (Eds.) Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media. Hershey, PA: IGI Global. ( Click here)

Pedron, C., Freitas, F., Almeida, H. Na Trilha das Competências - Caminhos Possíveis no Cenário das Organizações. In: Claudia Bitencourt; Debora Azevedo; Cristiane Froehlich. (Org.). PT Portugal: O caso de sucesso da convergência das empresas de telefonia móvel e fixa do Grupo PT. 5ed.Porto Alegre: Bookman, 2012. ( Click here)

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