Gestão da Qualidade (1 º Sem 2015/2016)

GEI (Gestão e Estratégia Industrial)

Bibliografia

Principal

• [2] Besterfield, D.H (2014). Quality Improvement, 9th Ed., Prentice Hall Hall Inc, 2001., [1] Foster, S. T. (2013). Managing Quality ? Integrating the Supply Chain (5th ed.). Pearson Prentice Hall Inc., Upper Saddle River, New Jersey, ., .

Secundária

• ., EFQM (2013): EFQM model for business excellence. Brussels: European Foundation for Quality. , ., .