FOSTER, S. T. ,
Managing Quality ? Integrating the Supply Chain, 3rd ed., Pearson Prentice Hall Inc., Upper Saddle River, New Jersey,
Principal,
2007
SMITH, G. M.,
Statistical Process Control and Quality Improvement, 5th ed., Pearson Prentice Hall Inc., Upper Saddle River, New Jersey.
,
Principal,
2004
Secundária
BESTERFIELD, D. H., BESTERFIELD-MICHNA, C., BESTERFIELD, G. H. e BESTERFIELD-SACRE, M. ,
Total Quality Management, 3rd ed., Pearson Prentice Hall Inc., Upper Saddle River, New Jersey ,
Secundária,
2003
GOETSCH, D. L. e DAVIS, S. B. ,
Quality Management - Introduction to Total Quality Management for Production, Processing and Services, 5th ed., Pearson Prentice Hall Inc., Upper Saddle River, New Jersey ,
Secundária,
2006
